Ashtrology by Ashley’s Anatomy accepts orders 24/7 and we ship Monday-Friday, excluding Holidays.
Orders are processed in the order they are received. Your order will be sent via USPS Priority Mail from Atlanta, Georgia. Tracking information and other useful resources related to your order will be sent to the email provided.
Order Processing
Orders are usually processed within 3-5 business days from the time the order is placed. Increased processing times of 7-10 days are possible and a result of holiday orders. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our processing time.
Shipping Rates/ Transit
Our candles are shipped within the United States only with USPS Priority Mail. Shipping costs are calculated based on location & weight. Utilize the shipping calculator in the cart for an idea of your specific shipping cost. Flat rate pricing for small orders ranges from $7.50-$9.50. Larger orders with higher weights will be slightly higher. Orders are processed in the order in which they are received and mailed via USPS Priority Mail from Atlanta, Georgia. USPS Priority transit times vary per state but typically deliver within 1 – 3 business days. During the busy fall/holiday season, and especially during COVID-19, USPS may experience delays that are out of our control.
Wrong Address
We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer. However, if you discover the wrong address has been provided, contact us immediately as we edit your shipping address before your package is ready to ship.
If you’ve provided the wrong ship to address, you can attempt to submit a request to intercept a package via USPS. Please note, you are responsible for the shipping costs associated with re-sending the package if it’s marked by USPS as not deliverable or return to sender.
Returns & Refunds
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Shipping charges incurred in connection with the return of a product are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To be eligible for a return, your item must be:
- Purchased within the last 15 days
- Unused/unburned
- The same condition that you received it
- In original packaging
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed.
Damaged Package
Our packages are sent via USPS Priority Mail, they are insured. Although we are not responsible for USPS handling of packages, If you received a damaged package or item, please contact us immediately and we will file a claim with USPS to get reimbursed for the shipping and damages.
Please follow the steps below to help us help you:
- Take photos showing the extent of the damage
- Email proof of damage to AshleysAnatomyOrders@gmail.com with your order number
Lost or Stolen Packages
We are not responsible for packages that have been marked as delivered but have not appeared or actually have been stolen.
Contact Us
If you have any additional questions or concerns, please contact us at Ashtrology@AshleysAnatomy.com. Thank you!
